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Mattress Warranty

 

Thank you for your confidence

Dear DUNLOPILLO customer,

 

Congratulations on your well-considered purchase of a new DUNLOPILLO mattress. With DUNLOPILLO, you have obtained a world-famous trademark product. Your mattress has been made with the finest quality, care and craftsmanship that go into every DUNLOPILLO product, thus providing you with years of support and comfort. Every DUNLOPILLO mattress produced by us comes with a 10-Year Pro Rated Limited Warranty. The details of the warranty terms & conditions (T&C) are specified hereafter. Please read the T&C carefully and should you have any enquiries, you may contact us at service@dunlopilloworld.com.

 

To ensure that your warranty will be valid, please register your product with us at www.dunlopilloworld.com immediately.

We wish you a best night of sleep!

 

Yours sincerely,

DUNLOPILLO

 

Warranty Information

 


DEFINITIONS
I. "Warranty": the manufacturer’s assurance that certain standards will be met by the performance of the mattress for a specified period of time.

II. "Limited Warranty": this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is "limited" rather than "unlimited". No mattress manufacturer offers an "unlimited" warranty, because there are so many situations outside of its control.

III. "Pro-Rated": if any problem occurs that is covered by the warranty during the term of the warranty, purchaser will be charged for any repair made or, if necessary, any exchange of the mattress at a specified sum.  


EFFECTIVE MATTRESS LIFE

I. Definition: the effective life of a mattress is the period in which it is able to provide proper sleep support and comfort to its user(s).

II. How long is the effective life of your mattress? Actually, no one, not even the manufacturer of your mattress knows for certain. There are many variables (not limited to those listed below):

A. The weight of the user(s).

B. How many hours per night the product is used.

C. The usages of the product other than for sleeping (reading, TV watching, etc.).

D. How often the mattress is moved from one location to another and how it is handled and stored in transit.

E. Whether the mattress is being used with the foundation made for it.

III. The Better Sleep Council suggests that the average effective life of a new mattress is 8-10 years. Obviously that means some mattresses have a longer period, others a shorter term. However, when the mattress is 8-10 years old, you should inspect it closely then (and from then on) for signs of wearing out. Remember, your new mattress is its most effective in its first night of service to you. Every night afterward it loses a bit of its effectiveness, very slowly and very subtly to the point that you’ll never notice it, until one day (or night) you’ll realize that you're not receiving a good night’s sleep from it. That’s the time to replace it.

WHAT CAN VOID YOUR WARRANTY?

I. The chief cause of warranty voidance is the soiling of the mattress. Blood, urine or other stains void the warranty. You are sincerely encouraged to use a quality mattress protector that has a high absorption rate.

II. Abuse of the mattress and/or foundation. Children repeatedly jumping on the mattress will ultimately cause the mattress to fail in some manner.

III. Bending the mattress during delivery or when moving it. No innerspring mattress can be bent without permanent damage. If the mattress is bent to get it up a small or winding stairwell or into a room with a sub-size opening, the warranty is void.

IV. Improper and lack of suitable box support under the foundation. Queen size sleep sets require a 5-legged bed frame (with center support). King size sets require either separate frames for each foundation, or a 6-legged frame (with center support).

V. If you do not purchase the foundation made to be used with your mattress, you still have the full warranty on your mattress. However, an improper foundation (wrong construction, worn out, etc.) can be the cause of damage to the mattress. If so, the mattress warranty is null and void. Also, you should be aware that the "feel" of the mattress in the store will differ from the "feel" of the mattress on an old foundation.

 

VI. Failure to comply with manufacturer’s care & maintenance instructions.

 

PRO-RATED LIMITED WARRANTY
 

I. Your DUNLOPILLO Mattress will be replaced, repaired or provided a pro-rated allowance, at our option, if it is defective due to faulty workmanship or materials, for ten (10) years from date of purchase, subject to the limitations described in this warranty. The warranty is confined to the first purchaser of the product only.

 

The limited warranty covers only manufacturing defects, which has been inspected and certified by DUNLOPILLO personnel.

 

Over the period of 10 years, repair or replacement or credit value of the mattress will be made as per the pro-rated value below. The consumer shall bear the difference of the new mattress value and the credit value. The pro-rated value is as follows:

 

• Within 12 months of the date of purchase: 100%

• 1-3 Years : 80%

• 3-4 Years : 60%

• 5-6 Years : 40%

• 7-8 Years : 20%

• 9-10 Years : 10%
 

II. Warranty is effective whether mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and void this warranty.

 

III. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence.  

 

In addition to the other exclusions stated on this page, DUNLOPILLO specifically excludes from the warranty;

- small manufacturing irregularities that do not effect the performance of the       

  bed,

- comfort issues relating to the consumers preferences.

- defects due to causes beyond our control like floods, fire, acts of God.

 

Getting used to your new DUNLOPILLO mattress

 

At first, your new DUNLOPILLO mattress may feel a little different from the mattress you have been sleeping on. Don’t worry, you’ll soon become adjusted to the extra comfort, support and benefits that only a DUNLOPILLO sleep system can provide.

 

Body comfort impressions.

 

Small indentations are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contour. This does not constitute a manufacturing fault. On a pillow top mattress, up to 35 mm height loss is considered normal. On a non-pillow top mattress, up to 25 mm height loss is considered normal.

 

Smell / Odor

 

There may be an odor common to new products upon opening the packaging of your new mattress. This is normal and expected as the new mattress is sealed in the packaging for a period of time. Allow a minimum of 2 weeks for the smell to disperse naturally and to assist in the dispersion, please keep your room as well ventilated as possible.



IV. Your DUNLOPILLO mattress will be repaired or replaced at pro-rated value (transportation charges to and from nearest DUNLOPILLO factory must be paid by the purchaser) during the lifetime of this warranty. Repair or replacement is at the option of DUNLOPILLO. Consequential claims, no matter what kind and of what legal argument, in connection with this warranty, can not be accepted. This warranty commences the day you take delivery of your DUNLOPILLO mattress. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise.

V. This warranty is void if the foundation is not firm, even and supportive. A foundation that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this warranty.

 

Correct mattress support is an important element in providing long life for mattress. Mattresses always follow the contour of whatever they rest on. If placed on a foundation that dips down, even under the load of one or two sleepers, the warranty may be voided.

 

Foundations dipping or sagging allow the mattress to sag, causing the top cover wrinkle. Sleepers may experience roll-together through inadequate support. Some slat/mesh type foundations may require a center rail and a leg to the floor to prevent dipping or sagging, particularly in double, queen and king sizes.

 

Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats must be no more than 8cm apart and at least 9cm wide. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber foundations must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew.     

VI. This warranty is valid only for the original purchaser, and valid only for residential use. Contract and commercial usages are not covered by this warranty.

 

VII. This warranty is void if mattress has been serviced by unauthorized persons or workshops.

 

VIII. This is warranty is not applicable to display item purchase or clearance sale purchase unless specifically stated in writing.

IX. In the event you wish to make a warranty claim, first you are required to notify the retailer from whom you purchased your DUNLOPILLO mattress. You must provide proof-of-purchase; therefore you must retain your sales receipt and/or delivery receipt. The retailer will coordinate your claim with DUNLOPILLO. In the event the retailer is no longer in business, or in the event you have moved a significant distance since the purchase of your mattress, write to DUNLOPILLO at service@dunlopilloworld.com  for instructions on how to proceed with your warranty claim.


Your DUNLOPILLO mattress will provide you with years of excellent service if you follow these easy instructions.

I. To insure that you receive the support that is built into your DUNLOPILLO mattress,  ask for a suitable foundation. Do not be misled into believing that it is sufficient to buy a new mattress only after your present mattress shows wear and tear. Mattress failure or "wearout" is often caused by foundation failure.

II. As stated on the warranty information for your DUNLOPILLO mattress, use a 4-legged bed frame under Twin and Full size sets, a 5-legged frame under Queen Size, and a 6-legged frame under King size.

III. Use a high quality, absorbent mattress pad. This will keep the covering of the mattress fresh and clean. Never apply liquids of any kind to the mattress cover.

IV. Don’t jump or stand on your DUNLOPILLO mattress. Misuse of this kind could cause unnecessary damage and the voiding of your warranty.

V. Don’t bend your DUNLOPILLO mattress when turning the mattress or moving it from one location to another. It is almost impossible for you to straighten a mattress whose border rod has been bent. Such abuse voids your warranty.

VI. Don't use or hold mattress handles for mattress moving  Mattress handles will be torn out. You must hold on mattress edge for mattress moving. Mattress handles should not be used to support the full weight of the mattress. Mattress handles should be used only to position the mattress.

 

DISCLAIMER

 

I. This warranty is extended only to the original purchaser from Dunlopillo Company or its authorized dealers / retailers.

 

II. This warranty gives you specific legal rights, and you may also have rights which vary from country to country. The manufacturer is responsible for no incidental nor consequential damages. Implied warranties are limited to the period of this warranty.

 

III. DUNLOPILLO does not warrant that this product is suitable for any person’s health or medical condition, and makes no warranty beyond what is contained in writing above.

 

IV. Mattress and foundation specifications, including appearance, may change without notice.

 

 

In the event that service is required, please contact  service@dunlopilloworld.com or

 

the DUNLOPILLO  regional office in your country.